Fleuvemedia oü Webshop Terms and Conditions
These terms and conditions are valid from 1st July 2024 and apply to products sold on the webshop.fleuve.ai website. These terms are part of the agreement. If there is a conflict between the terms and the content of the agreement, the content of the agreement will prevail.
Service Provider
Fleuvemedia oü
Registry code: 16746285
VAT number: EE102735024
Postal address: Nurme tn 16, 11621 Tallinn
Website to which these terms and conditions apply:
webshop.fleuve.ai
General
Fleuvemedia oü complies with the laws and regulations stipulated in Estonian online and consumer commerce. These terms and conditions apply to the transactions between the consumer, company, or organization (hereinafter “customer”) and Fleuvemedia oü (hereinafter “company”). The company sells products and services that can be digital (such as content products ordered online, webinars, and similar) or consultancy (such as physical workshops and productions). Transactions are processed through internationally known and approved payment service providers (such as Paytrail and Paypal). Invoicing is possible for larger projects and by separate agreement.
All products on webshop.fleuve.ai are intended for businesses and are therefore subject to B2B trading rules. If a private consumer orders products, Estonian consumer protection law applies.
Formation of the Agreement
The company sells products on its website at webshop.fleuve.ai. The agreement is formed when the customer pays for their shopping cart using the webshop's payment function. By paying, the customer accepts these order and delivery terms as well as the product prices, including any additional charges and delivery costs, as well as other terms stated in the product description, such as a specific date when the workshop will be held or the production organized.
The company is not obliged to refund the amount paid in the webshop if the customer cancels their order or fails to attend the agreed event without a particularly compelling reason. However, such issues will primarily be resolved through negotiation. If the customer encounters an obstacle and contacts the company within a reasonable time, the agreed delivery will be attempted on an alternative day. However, the company reserves the right to charge additional fees for the rescheduled date, as it is often difficult to resell the reserved day. If no other settlement is reached, the company may refund 80% of the amount paid by the customer in the webshop.
Delivery Terms
Delivery times and methods:
- Products purchased from the webshop are delivered electronically immediately after payment, unless otherwise stated.
- Production days, lectures, and workshops are delivered on the date specified in the product description.
Delivery and travel costs:
- In general, no delivery costs are added to our products, as most of them are intangible goods. Reasonable travel and accommodation costs may be added to workshops and production days if they are organized outside the Helsinki or Tallinn areas. Travel costs are usually announced and invoiced before the event. Failure to pay these costs may result in the event being canceled, in which case the event costs will not be refunded.
Delivery restrictions:
- We primarily deliver our services to Estonia, the Baltic countries, Finland, and Sweden. If necessary, also more widely within the EU. The current delivery restrictions can be found in the webshop.
Prices
Service and product prices may vary and change. The price in the company's webshop is the price the customer pays unless the customer has a discount coupon. Prices include VAT according to our current tax liability in each country.
Payment
Payment for products and services is made through the payment service provider. In exceptional cases, the customer may also pay by a separate agreement via an invoice. The payment term for invoicing is 14 days net.
If payment is not received by the due date, the company has the right to add statutory interest for late payment, a reminder fee, and suspend the service until the invoice is paid. If payment is not received within 2 months of the original invoice due date, the company has the right to remove the customer's access to the service completely and/or refuse future purchases.
Payment Service Provider
The payment intermediation service is provided by the group of internationally known and recognized payment service providers (such as Paytrail or Paypal) we use at any given time. The payment service provider will appear as the recipient of the payment on the account statement or card bill and will forward the payment to the merchant. In case of payment problems, please contact the payment service provider first.
Paytrail
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Changes to the Terms and Conditions
The company reserves the right to change the terms and prices. For the webshop customer, this is safe as prices cannot change after the purchase (unless there are very compelling reasons, in which case the delivery must be renegotiated).
Customer Returns and Complaints
As we primarily conduct B2B trade, customer returns and complaints are handled on a case-by-case basis based on the agreements and negotiations with the customer.
If a private consumer orders a product, the following terms apply: The consumer has the right to cancel the purchase in accordance with the Estonian Consumer Protection Act. However, the consumer does not have the right to cancel the purchase of a digital product once the company has started delivering the digital product.
For webinars or physical training, the customer has a 14-day cancellation right from the time of payment, but not beyond the point where there are 14 days left until the webinar or physical training. If the purchase is made within 14 days of the start of the webinar or physical training, the customer has no cancellation right. Read more about the cancellation rights under the Estonian Consumer Protection Act.
In the case of returns, the refund will be made to the payment method used in the order (not, for example, by bank transfer). The customer must send the return request promptly by email to coucou@fleuve.ai.
Customer complaints must be sent to the company promptly, but no later than:
- within 14 days of the payment date for immediately delivered products, or
- within 7 days of the delivery date for products delivered on a specific date or delayed after payment.
The company will process complaints within one week of receiving the complaint.
Disclaimer
Fleuvemedia oü is not responsible for delays or delivery issues caused by third parties. The company is not liable for direct or indirect damages, such as loss of revenue or profit, reduction in goodwill, or destruction, loss, or alteration of data, content, or files.
Applicable Law and Jurisdiction
The agreement is governed by Estonian law. The consumer has the right to bring the matter to the Consumer Disputes Committee. Ultimately, the matter will be resolved in the Harju County Court.